FAQ's
Do you have questions ? The odds are someone might have also wondered the same thing before you did. If you don't find the answer here, reach out to us !
IF I DON'T NEED CORRECTION TO READ, CAN I STILL BUY APTICA FILTERED EYEWEAR?
Yes, even if you don't need eyewear with a correction you can still buy Aptica Filtered Eyewear. Some of our models are Plano power (+0.00) that are specially made to help protect you from blue light even though you don't need correction.
WHAT ARE THE BENEFITS OF APTICA FILTERED EYEWEAR?
On average, we spend six hours a day in front of screens such as smartphones, tablets, computer screens and televisions. The result? Eyestrain, general fatigue and headaches. Why? The blue light emitted by screens is of a high intensity and a short wavelength. Blue light is located right after UV light, well known to be damaging the living tissue in your skin. Aptica is the first company in the world to include blue blocking lenses in all its eyewear, ensuring the right protection for your eyes at all times.
WHAT ARE READING GLASSES?
Reading glasses are glasses with magnifying lenses that help people with presbyopia. Presbyopia is an eye condition regularly associated with ageing where the eye lens loses elasticity and thus loses the ability to focus on objects that are close by.
WHAT’S THE DIFFERENCE BETWEEN READY READING GLASSES AND PRESCRIPTION GLASSES?
The main difference between ready reading glasses and prescription glasses is that ready reading glasses are made with + diopter lenses that magnify up-close objects and they are sold over the counter, without the need of a prescription from your optometrist. Prescription glasses are much more varied as they are made specifically to match the prescription you received from an optometrist and can have a combination of + and – lenses. Prescription glasses are usually more expensive than reading glasses because the lenses are made bespoke for each customer. Ready reading glasses aren’t as expensive and they are therefore often better to take away on holidays with you, or to leave in different rooms if you’re the kind of person to forget to carry them around with you. Another great advantage of ready reading glasses is that you can try out many different styles without spending a fortune for this privilege.
WHAT IS APTICA'S RETURN POLICY ?
For information on our return policy please visit the following link https://www.aptica.com/pages/refund-policy
MY ORDER IS MISSING ITEMS, WHAT CAN I DO?
We all make mistakes, and our team can sometimes slip up. Please send us an email to hello@aptica.com with your order number and tell us what items are missing. We will offer you a solution within 24hs.
I RECEIVED SOMETHING I DIDN'T ORDER, WHAT CAN I DO?
Please send us an email to hello@apitica.com with your order number, and a picture of the items you have received. We will reach out to you within 24hs to find the best solution.
CAN I EXCHANGE MY GLASSES FOR A DIFFERENT STYLE?
Yes, as long as you haven’t used them. Its part of shopping online, that sometimes you may not like what you ordered. If this is the case please ship the product back to us (the shipping will be your responsibility), and once it is received and checked we will create a personalised code for you on our website. Choose a new frame and use this code at check out, the value of your previous purchase will be deducted automatically.
CAN I EXCHANGE MY GLASSES FOR A DIFFERENT DIOPTER ?
Yes, as long as you haven’t used them. If you have made a mistake when choosing your diopter please ship the product back to us (the shipping will be your responsibility), and once it is received and checked we will create a personalised code for you on our website. Choose the correct diopter and use this code at check out, the value of your previous purchase will be deducted automatically.
I HAVE A PROMO CODE AND IT IS NOT WORKING, WHAT CAN I DO ?
Promo-codes are words we use to tell our online store that you should receive a discount at checkout. This can be a for example 25% or a 2x1. They are usually valid for a limited amount of time and over certain products only. If you have checked the above, and think the code should still be valid, please send us an email to hello@aptica.com or chat with us below.
DO YOU HAVE ANY PROMO-CODES AVAILABLE CURRENTLY?
We advertise our current promo-codes on the website’s landing page, if it isn’t there then we most likely won’t be able to help. To make sure that you never miss out on promotions, subscribe to our mailing list, and you will be the first one to know next time. Click here to subscribe.
I AM HAVING TROUBLE CHECKING OUT, WHO CAN HELP ME ?
We are available to help you on our Live chat, Monday to Friday from 8.30am to 5pm. If you’re trying to reach us outside of those hours, please leve a detailed account of the problem and we will reach out to you via email with a solution at the soonest.
WHEN WILL (INSERT FAVOURITE GLASSES NAME) BE BACK IN STOCK ?
First of all, we are sorry your favourite frame is out of stock. Please email us at hello@aptica.com or chat with us below so we can recommend you the best possible substitute. We can also tell you when we expect to have it back in sock. Just reach out to us !
DO YOU HAVE (INSERT FAVOURITE GLASSES NAME) WHICH I BOUGHT IN 2018 IN STOCK ?
Unfortunately, nothing lasts forever. If you cant find the frame you are looking for, please send us a picture of the inner side of the temples. We will be able to find the style and check if it has been re-stocked under a different name. If it is not available we will recommend you the best possible substitute.
HOW CAN I TRACK MY PACKAGE?
With every order you will receive an email/sms from Aptica and the package carrier. In case of doubt you can reach out to the package carrier with your tracking number. Alternatively drop us an email at hello@aptica.com and we will be happy to take a look for you.
MY GLASSES BROKE, WHAT CAN I DO ?
We are very sorry that this is the case! There are a few reasons why this could have happened; time, misuse or product fault. Please send us your order number (or name if you placed the order a long time ago) a picture of the broken glasses and a short explanation of how it happened to hello@aptica.com. Our team will get back to you and offer the best possible solution. If it is due to product fault we will replace the item immediately.
WHAT IS YOUR GUARANTEE?
All of our products have a 2 year guarantee.
WHERE CAN I BUY APTICA NEAR ME ?
Chat with us below, and tell us where you are. We will be able to provide you with a list of Aptica re-sellers in your area. If there aren’t any, always remember that we ship world wide.
WHEN SHOULD YOU BUY READY READING GLASSES?
This is perhaps the most common question. You should buy ready reading glasses when you need a little extra magnification when you’re reading something up close. This condition is called presbyopia and it affects the majority of people eventually – although most of the affected are between 35-45. The best way to know whether or not you need ready reading glasses is to go the optometrist. However, there are a few tell-tale signs that can help you spot presbyopia:
- If you have frequent headaches, it may be a sign that you’re focusing too much when you’re reading.
- If you have to hold a book, magazine or even telephone at arm’s length in order to see it clearly. In fact, sometimes this can be so subtle that you don’t even realise you"re holding the reading material too far away - An achy shoulder may be a sign that you’re doing this.
- If your eyes fatigue when you’re working on a computer or reading a book.
- If you usually need brighter light in order to read comfortably, then it’s a clear sign that you may need ready reading glasses.
CAN I REPLACE MY OWN LENSES IN APTICA FRAMES?
No, our glasses are not intended for lens replacement, so we can’t guarantee a positive result. However, you can always ask your optician about what they think.
CAN I GET GLASSES WITH DIFFERENT STRENGTHS IN EACH LENS?
Unfortunately not. We only have ready-to-wear glasses in strengths +0.00 to +3.50 with the same strength in both lenses.
HOW DO I LOOK AFTER MY GLASSES?
Your Aptica glasses are hard-wearing and they come with an original pouch in which they can be safely stored. When cleaning your Aptica eyewear, use a polishing cloth and wash them occasionally with a mild soap or detergent.
WHAT IS FLEX HINGE ?
In the arms of our eyewear we integrated a spring, called flex hinge, helping the frame to fit your face making the glasses very comfortable to wear.
WHAT ARE BIFOCAL SUNGLASSES?
Our bifocal sunglasses are composed of two sections. The bottom area of the lens incorporates the prescribed reading power while the upper part remains unmagnified acting as a normal pair of sunglasses.